Sims 4 - Tips for Crashing, Lag and Other Misc Tips

[MrsFlynn]

Sims 4 - Tips for Crashing, Lag and Other Misc Tips

These tips can be found in various places around our forum and web, but I thought I'd create a list/thread that shows them in one place, for quicker reference. Please have a look at the Quick Links Index below, for quick links to posts that may help with said issue.

The following tips may help with crashing, loading, installation and update problems, missing content, various glitches, game lag and freezing, the dreaded Sims 4 has stopped working error and other misc tips.  If you have any tips on reducing or preventing crashing, glitching and lag, please PM me to let me know, so they can be added to the list.

Thank you SO much to all that have helped me put this tips list together!!

Thank you!!

MrsFlynn


Note: This thread and the posts linked to it have been been locked as they are for informational purposes. If you have any technical questions, please create a new topic. Give us as much details/information as possible on the issue so we can help.

Updated: Jan. 2020


Quick Links Index:

These links below will take you to different "sections" where you can get more information on the issues and tips in this thread.

Playing the Game and Updates

Game Saving Information and Tips

Game and Origin Issues

Install the Game, Missing Files and Change Language

Misc. Tips and Advice

Technical/Graphics Issues


Help Us Report Game Bugs and Game Issues (Where & HowTo)
http://www.carls-sims-4-guide.com/forum/index.php?topic=21467.msg386787#msg386787

AHQ's Sims 4 PC Tech Help Board:
https://answers.ea.com/t5/Technical-Issues-PC/bd-p/The-Sims-4

To get specific with Sims on Mac, visit the AHQ Sims Mac Board -
https://answers.ea.com/t5/Technical-Issues-Mac/bd-p/The-Sims-Mac

Important Threads and Known Issues
https://answers.ea.com/t5/Technical-Issues-PC/READ-FIRST-Important-Threads-and-Known-Issues/td-p/8744684

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Sims 4 Saves/User Content Missing (OneDrive Related)
https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Sims-4-saves-user-content-disappearing-PC/td-p/12475370

How To Move Sims 4, packs and mods/cc from C drive to D drive?
https://answers.ea.com/t5/Technical-Issues-PC/How-to-move-sims-4-packs-mods-cc-from-C-drive-to-D-drive/m-p/13482276#M270750

[MrsFlynn]

Playing the Game and Updates:

How-To: Play/Start the game / How-To: Play/Start the game without internet?

How-To: Update the Game

Problem with Updating?!

Roll Back to Previous Patch??

Play Offline In Origin

Sims 4 Play Button Greyed Out / Can't Play Game

Load Game Option is Gone From the Main Menu?

Install/Play Sims 4 on Multiple Computers?

Sims 4 Stuck on Updating

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Repairing the Game (What & How-To)

Delete Game Cache Files (What and How-To)

Relieve Freezing and/or Game Lag

General Crashing Issues/Stopped Working

Sims 4 Factory Reset - (What & Howto)

[MrsFlynn]

Game Saving Information and Tips:

How-To: Save a Sims 4 Game (In-Game)

Sims 4 - How To: Use the Saving System

Recover A Game Save (In-Game)

Save Vs. Save As - Differences and what they do

How-To: Backup Game Files (Saved-Games/Houses/Lots and Households)

Missing Save Games

Missing Screenshots/Screenshots Not Saving

Game Won't Save (Tips)

Since Update, Game Won't Save - Due to Mods/cc

Save Game Was Saved With a Newer Version

How-To: Copy/Transfer Sims 4 Game Saves or Folder to Another Computer

[MrsFlynn]

Game and Origin Issues:

Won't Start/Launch / Sims 4 Crashing On Startup

General Crashing Issues/Stopped Working

Relieve Freezing and/or Game Lag

Issues Downloading DLC or Updating Sims 4

I Can't Find or Manage Sims 4 Packs

Redeem Sims 4 Game Codes in Origin

DLC is showing as Installed, but isn't showing up in-game

How-To: Repair the Game

Deactivate Origin in Game

Getting Error Messages?

Lower In-game Graphics

Try Different Modes

Sims 4 Is Unable to Go Online

Delete Origin Cache Files (What and How-To)

Object is missing its footprint resource (Tips)

Build/CAS Items Removed (Tips)

[MrsFlynn]

Install/Uninstall the Game, Missing Files and Change Language:

How-To: Install/Uninstall the Game

Disable Single Packs / Sims 4 Pack Codes To help you know which to disable or disable.

Get Previous Options Back After Reinstall

This Code Has Already been Used?

My Sims User Folder or Install Files are Missing?

What languages are supported in The Sims 4?

Check the supported languages of a game in Origin: The information is available for every game in Origin and will let you know which languages the game is supported in your region.

How-To: Change Language in Sims 4

Language error after Origin update

How-To: Backup and Restore The Sims 4 From Origin
- Regardless if you have the disc or digital version of Sims 4, you can download and backup the install folder.

How-To: Turn Off or Uninstall OneDrive

How-To: Unhide files in a folder

[MrsFlynn]

Misc. Tips and Advice:

Delete Game Cache (What and How-To)

How To: Clear Origin Cache

Sims 4 Factory Reset - (What & Howto)

How-To: Start a Fresh/New Game Without Doing a Factory Reset

Custom Content and Mods (Install/Remove/Organize/Fix)

How-To: Reduce loading time, so game loads faster. (Tips)

Sims 4 User Files Explained

Accidentally Deleted Files?!

Organizing Sims 4 Save Files - Walk-through

How-To: Organize the Files in the Tray Folder

Sims 4 Streaming on Discord Tips

[MrsFlynn]

Technical/Graphics Issues/Tips:

Unrecognized Video Card

How-To: Make Sure Drivers Are Up To Date

Problem: Freezing Then Shutting Down the Computer?!

Monitor loses signal or black screens while playing games

Graphics Problem: Pink/Blue/White lines on screen.

Graphics Problem: Black and white vertical lines on screen

Graphics Problem: Application has been blocked from accessing graphics hardware

Keyboard Not Working In-Game

Mouse Scroll Wheel Won't Zoom/Mouse Issues In-Game

Sims 4 No Sound Bug on Computer/Laptop

No Sound in Sims 4

V-Sync Settings

Frames Per Second (FPS) Tips

The Sims 4 - Choosing between 64-bit or 32-bit versions

Missing DLLs

How To: Find System Specs (DxDiag) - Windows 10, 8 and 7

HowTo: Change the Default Browser in Windows 10