Sims 4 now greyed out in Origin! Help!

[tonycdh]

I have been playing fine since the release date.  Tonight I try to play my game and its greyed out in Origin!  I tried restarting the pc.  I think it downloaded an update when I first logged onto Origin.  Anyone else having an issue?  Any fix?  I need to get back to my sims, they won't know what to do without me! 

Solution tips can be found in link below.

Sims 4 Play Button Greyed Out / Can't Play Game
http://www.carls-sims-4-guide.com/forum/index.php/topic,21899.msg407386.html#msg407386

[KhaineGB]

Mouse over it. What does the play button say?

[tonycdh]

It doesnt show anything when I mouse over it.

[tonycdh]

I included a picture in a zip file as I am not sure how to post a picture.

[Ginj]

I had this happen last night.  Closing everything out, completely shutting down the computer and starting again seemed to fix it.

[tonycdh]

I tried restarting, didn't help.  I am in a chat with origin now, but it looks like I am going to have to reinstall.  I hope I don't lose anything.

[tonycdh]

This Worked!!  Yay!

Ryan
Hello Tony, thank you for waiting. The first thing I need you to do is to clear Origin cache. Clearing cache can be done for many reasons, but the main cause is due to download and install issues where a the game has downloaded partially and then become corrupted. There could also be permissions issues with the folders, preventing data being written into them.
Ryan
Follow these steps on how:

1. Ensure Origin is fully closed by clicking the Origin Menu and selecting Exit.
2. Delete the following folders:
• Origin folder - Found in C:\ProgramData\
• Origin folder - Found in C:\Users\%USERNAME%\AppData\Local\
• Origin folder - Found in C:\Users\%USERNAME%\AppData\Roaming\

• Note: These folders are hidden by default, and you will need to un-hide them to be able to locate them.

If you're a player that prefers a how to with photos, check the link below:

How To: Clear Origin Cache - With Photos
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

[KhaineGB]

Interesting.

Thank you for posting how you fixed it. Hopefully it will be of use for anyone else who has this problem!

[ZoeLou]

This would be great except I can't seem to find any of these folders. I am having the exact same problem as the OP. Help!

[tonycdh]

In your explorer window, click on view then click on the ox next to hidden items. All those folders are hidden.

[EleLL]

I had this happen the other night, but had a much easier fix. I opened my Task manager for Windows, and there was ts4.exe still running oddly enough. I hadn't been playing in hours as I was out and it was not minimized down below.

Glad this worked for you, just thought I'd throw this other solution out there for others... and doh, forgot there isn't a MAC version so obviously this only works for windows *facepalm* I'm going to bed lol.

[Emberwing11]

This Worked!!  Yay!

Ryan
Hello Tony, thank you for waiting. The first thing I need you to do is to clear Origin cache. Clearing cache can be done for many reasons, but the main cause is due to download and install issues where a the game has downloaded partially and then become corrupted. There could also be permissions issues with the folders, preventing data being written into them.
Ryan
Follow these steps on how:

1. Ensure Origin is fully closed by clicking the Origin Menu and selecting Exit.
2. Delete the following folders:
• Origin folder - Found in C:\ProgramData\
• Origin folder - Found in C:\Users\%USERNAME%\AppData\Local\
• Origin folder - Found in C:\Users\%USERNAME%\AppData\Roaming\

• Note: These folders are hidden by default, and you will need to un-hide them to be able to locate them.

This worked!! Thank you! To anyone with the same problem, use this method! I've been searching all night for a solution! This is why I love Carl's Sims 4 Guide