Original Post in the Spoiler
I am stuck and I don't know what to do anymore. When I load my game everything is perfectly fine, but when I click on a lot that's when things begin to go downhill. My sims are present but the house that my sims live in isn't there at all. It looks just like an empty lot. It's not even the downloaded houses either, it's the houses that came with the game. I went to ea help and what they told me to do did not work but I went ahead and tried them again and they sent me here. Hopefully someone knows what's going on. I haven't been able to play my game in 2 months.
Edited: Aug.2016This is still a very problematic bug. Try the troubleshooting tips in this post and the post below to see if any of them help your game.
Did a follow-up search on this problem and found that this has been reported as a bug, several times. This seems to be a fairly common problem.
[INFO REQUEST] Houses/Lots Disappearhttp://answers.ea.com/t5/The-Sims-4/INFO-REQUEST-Houses-Lots-disappear/m-p/4620279#U4620279If you find you have this bug, please go over to answer.ea.com using the link above and click the Me Too button. -- Clicking the Me Too button for it helps get it some attention. ** Optional: Explain your experience with the bug.
Questions:
1. Are you using custom content or mods? *
2. Are you using any cheats, such as MoveObjects On?
3. Does this problem occur in a new game?
4. Does going back to a previous game save help?
* If you have any mods/cc move the mods folder to the desktop to help troubleshoot the issue. As mods/cc can really mess up a game. Make it not work correctly.
Possible solutions are: 1.
Do not save your game in this state. -- Quit and exit out of the game and reload it.
2. If you've saved your house/lot to your library or the gallery, try bulldozing the lot and placing it again.
3.) Try going back to a previous save.
How-To: Restore a Saved Game- This looks to be the best option, from what I've been able to search out.
-- Other helpful tips are in the post below, in the 2nd post.
** Note: ** Sometimes Crinrict asks players to share their save games with her/EA. Please only provide your save games when asked to do so.